Partner Spotlight: OneCare Group — From Reactive Care to Preventive Safety

In the pursuit of Zero Harm, preventing incidents at sea requires more than compliance frameworks and operational controls. It demands a holistic understanding of the human element—how physical health, mental wellbeing, competence, and fatigue intersect to influence safety outcomes every day onboard. 

Through RightShip’s Zero Harm Innovation Partners Program, organisations committed to this shared mission collaborate to turn intent into measurable impact. OneCare Group is one such partner, working alongside RightShip to strengthen safety performance by placing seafarer wellbeing at the centre of operational risk management. 

Strengthening Safety Through a Human-Centred Lens 

Since joining the Zero Harm Innovation Partners Program, OneCare Group has continued to evolve its integrated health, wellbeing, and learning ecosystem to align closely with RightShip’s focus on safety, sustainability, and transparency. Their approach recognises that Zero Harm cannot be achieved through reactive responses alone—it requires early intervention, predictive insights, and a clear understanding of crew risk. 

Over the past year, OneCare Group has enhanced its digital platforms with refreshed, behaviour-focused safety training, updated learning modules covering enclosed-space entry and high-risk operations, and expanded content addressing mental health, resilience, and fatigue management. These developments reflect a growing industry shift: human sustainability is no longer a secondary consideration, but a core safety imperative. 

To support this evolution, OneCare Group has expanded its clinical, psychological, and learning-design capabilities, bringing together medical experts, maritime specialists, and instructional designers within a single framework. This integrated structure enables ship operators to address physical health, mental wellbeing, and competence as interconnected drivers of safe performance. 

“Too often, health, wellbeing, and training are treated as separate initiatives. Our experience shows that when they are addressed together, they become a powerful driver of safer operations. By shifting from reactive response to early, preventative support, we can protect lives at sea while strengthening long-term safety and sustainability across fleets.” 
— Marinos Kokkinis, CEO, OneCare Group 

Translating Wellbeing Into Measurable Safety Outcomes 

The impact of this approach is evident across OneCare Group’s growing global footprint. Today, the organisation supports hundreds of active vessel operations across commercial shipping, offshore, cruise, ferry, and yacht sectors, with more than 35,000 active users on its learning platform. Over 2,000 vessels are supported through mental health services, and more than 700 vessels receive medical advisory support. 

In one recent mixed-fleet case, an international ship management company operating bulk carriers and tankers faced a familiar set of industry challenges: recurring medical emergencies at sea, undetected mental health deterioration, fatigue-related performance risks, and rising P&I exposure. These issues were not only impacting crew welfare but also leading to unscheduled deviations, costly medical evacuations, and operational disruption. 

By implementing OneCare Group’s integrated health and wellbeing framework, the operator shifted from a reactive medical model to a preventative, data-informed approach. Seafarers gained access to 24/7 clinical and psychological support, alongside structured early-intervention protocols for illness, mental health risk, and fitness-for-duty concerns. Health data and reporting were aligned with broader safety, ESG, and governance expectations, providing visibility beyond individual incidents. 

Within a single year, this shift delivered tangible safety outcomes. Early detection and intervention prevented severe illness and mental health crises, directly saving lives at sea. The operator recorded a significant reduction in illness-related repatriations and medical diversions, improving voyage continuity and reducing off-hire events. Medical referrals decreased by approximately 20%, while emergency medical cases declined by nearly a fifth—demonstrating how proactive health management can reduce operational risk at its source. 

Beyond the immediate safety gains, the operator saw improved crew morale and retention, reduced downstream claims exposure, and stronger evidence of duty of care in practice. For the Zero Harm mission, these outcomes illustrate a critical point: protecting seafarer wellbeing is not separate from safety performance—it is fundamental to it. 

Collaboration, Trust, and Industry Alignment 

Feedback from ship managers consistently highlights the value of integrating medical advisory, mental health support, and learning compliance into a single, coherent framework. Through its collaboration with RightShip, OneCare Group works alongside industry stakeholders to advance a human-centred approach that aligns with the Zero Harm ambition, embedding physical and psychological safety into everyday maritime operations. 

This alignment reflects a broader industry shift. Health, wellbeing, and competence are no longer viewed as standalone initiatives—they are increasingly recognised as leading indicators of safety risk and essential components of sustainable fleet performance. 

Overcoming Barriers to Sustainable Safety 

Scaling human-centred safety solutions across diverse fleets is not without challenges. Operational pressures, limited connectivity, and fragmented schedules can hinder consistent engagement with training and wellbeing programmes. Change management also remains a barrier, particularly where organisations treat health and training as separate from safety management systems. 

In response, OneCare Group has invested in offline-capable learning technologies, enabling access to critical training even in low-bandwidth environments. More importantly, the company has deepened collaboration with senior leadership and HSSEQ teams to embed wellbeing and clinical support directly into safety management systems—helping translate Zero Harm from aspiration into daily operational practice. 

Looking Ahead: Predictive, Integrated, and Human-Centred Safety 

Looking forward, OneCare Group sees clear momentum towards integrating health, wellbeing, and competence data into a unified view of crew risk. This shift supports more predictive interventions, enabling operators to identify and support at-risk crew members before safety or performance is compromised. 

As regulatory scrutiny increases around fatigue, mental health, ESG, and human sustainability, digital and data-driven solutions will play an increasingly vital role in enabling safer decisions at sea. Through its partnership with RightShip and the Zero Harm Innovation Partners Program, OneCare Group continues to contribute to an industry-wide transition—one where protecting lives, strengthening safety culture, and improving long-term sustainability go hand in hand.

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If your innovation has the potential to redefine the maritime industry, we invite you to submit your application and become part of a global movement towards a safer, greener future.