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How to submit a Feedback Report

  1. Navigate to a vessel page and click the 'more' button (3-dots icon) and select 'Create feedback report'.

     

  2. Provide your feedback within the FBR.

    • Please select "Satisfactory" if you have observed the vessel's performance in that category to be problem-free.

    • Choose "Unsatisfactory, requires RightShip to investigation" if you deem the vessel's performance in that category unacceptable, which will prompt a follow-up from RightShip.

    • Opt for "Unsatisfactory, no investigation required" if you find the vessel's performance unacceptable but do not wish for RightShip to follow up.

    • Select "Not observed" if you haven't observed the vessel's performance in that category.

     

  3. Here are some important points to consider when submitting:

    • Enhance the reviewer's understanding by including descriptions and images to provide context for your observation.

    • Ensure to include ample details about your observation.

    • Please note that RightShip may choose not to conduct an investigation if you submit an FBR as a non-paying customer.