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Customer Information Asset Register

Customer Data: Collection, Usage, and Access

  1. Summary

    The Customer Information Asset Register (CIAR) is a key component of RightShip’s data governance framework, ensuring transparency, accountability, and responsible data handling. It provides an overview of customer data collected, its classification, and how it is used in RightShip’s business.

    RightShip classifies customer data into Business Data, which is essential for delivering core services and is subject to implicit consent, and Business Sensitive Data, which requires explicit customer approval for identifiable use. This classification ensures data is handled appropriately while supporting operational needs and compliance obligations.

    RightShip may also use aggregated and anonymized data as it deems appropriate to develop and enhance products and services that align with its mission of zero harm to the maritime industry. Such data use helps drive insights, industry standards, and safety improvements while ensuring no individual customer or entity is identifiable.

    The CIAR is intended to be a living document, subject to updates as new products, processes, and industry needs evolve. While we strive to maintain accuracy and completeness, there may be omissions or adjustments over time. RightShip reserves the right to modify the CIAR and will engage customers where necessary before making significant changes.

    For any inquiries regarding the CIAR or to clarify any omissions, customers are encouraged to contact RightShip at ciar@rightship.com. For a more comprehensive understanding of RightShip’s data collection, processing, and usage principles, this document should be read alongside the Customer Data Usage Policy (made available on request via an email to ciar@rightship.com).

  2. Data Usage Purpose

    RightShip aspires to contribute towards zero harm in the maritime world, where customers trust us with their data to help them achieve their safety and sustainability objectives. Together, we lead the industry with the most trusted ESG insights, driving meaningful progress towards a safer, more sustainable future. We commit to handling customer data responsibly and ethically. Every piece of data we collect is used exclusively to advance our goals of achieving zero harm, enhancing maritime safety and sustainability, and delivering trusted ESG insights.

  3. Data Classification Framework

    RightShip categorizes customer data into two key classifications to ensure clarity on its use, sharing, and protection. The specific datasets categorized as Business Data and Business Sensitive Data are transparently recorded in this CIAR. The process for the collection, storage, processing and usage of the data according to its sensitivity classification is captured in detail in the customer data usage policy.

    3.1 Business Data

    Business Data refers to the assets and attributes necessary for RightShip to deliver core services to our customers. By providing this data, customers give implicit consent for its use, including internal processing and storage, controlled third-party sharing where required to deliver services and integration into new products and services aligned with RightShip’s mission.

    3.2 Business Sensitive Data

    Business Sensitive Data includes customer data that is critical to their competitive position and is handled with the highest level of confidentiality and security. We will only disclose this data based on explicit consent, which can be intended for specific customers or globally.

  4. Product-Specific Data Classification

    The sections below provide a high-level, product-wise overview of what is considered Business Data and Business Sensitive Data by RightShip in relation to the various data points collected from our customers. Each product description briefly explains how the data supports RightShip’s mission and operational processes.

     

    4.1 RightShip Inspections

    Data Submitters: Ship Managers

    Product Description

    RightShip dry inspections evaluate a ship's condition, quality, and the effectiveness of Safety Management System (SMS) implementation, adoption of industry recommendations and best practices, and the health and well-being of seafarers onboard.                                                                                                                                    RightShip inspections support the maritime industry's ongoing efforts to enhance safety and assist clients in verifying that a vessel conforms with international regulations and performs in accordance with industry standards. They provide charterers, ship managers, terminal operators, and regulatory authorities with a credible and independent assessment of a ship’s operation.                                                All inspections are undertaken by trained and accredited inspectors who apply a standardized inspection methodology to deliver consistent outcomes.

    Data Classification

    Business Data

    • Inspection Validity Date

    • Inspection Date

    • Inspection Outcome

    • Inspection Status (whether a vessel holds a valid inspection or requires one)

    • Preventative actions, ship manager committed date for action completion, and status of action completion, for the purposes of adoption in Charterer specific vetting rules.

    Business Sensitive Data

    • Findings

    • Close-out documents

    • Detailed inspection report

    • RightShip Inspection Indicator

    • Crew Matrix

    • Inspector details

    • Inspection executive summary

    • Inspection photographs

    • Location of RightShip Inspection

    • Private Notes

    4.2 Vetting

    Data Submitters: Ship Managers, Vet Requestors (Charterers, Ports)

    Product Description

    Vetting is an in-depth and bespoke method of verifying a vessel’s suitability for a specific risk profile. Customers work with RightShip to build on the RightShip standard, which represents the minimum requirements for a RightShip recommendation. Through vetting, customers can add additional bespoke criteria such as berth fit requirements.

    RightShip’s vetting service is used for thousands of voyages to assess the suitability of a nominated vessel for safe cargo transportation. Vetting upholds global standards for safety, environmental, and social welfare practices and is at the core of RightShip’s drive towards standards beyond compliance.

    Data Classification

    Business Data

    • Incidents

    • PSC inspections

       

    Business Sensitive Data

    • Vet decision

    • Cargo details

    • Vet status

    • Source/destination details

    • Vetting rule outcomes

    • Correspondence and submitted documents

    • Customers’ unique vetting criteria

    • Private Notes

    4.3 Feedback Reports

    Data Submitters: Terminals

    Product Description

    Terminals provide feedback on the operational performance of individual vessels via Feedback Reports (FBRs). These reports help assess vessel suitability for future vetting and allow ports and terminals to plan and improve efficiency.

    Data Classification

    Business Data

    • Cargo Type

    • Tonnage Handled

    • Operation Type (loading, discharging, STS, other)

    • Berth Arrival Date

    • Berth Departure Date

    • FBR Q&As

    • Port Name

    • Berth Name

    • Terminal Name

    • Close out date

     

    Business Sensitive Data

    • Private notes

    • Email history

    • Close Out Documents

    • Evidence Documents

    • Correspondence (b/w RightShip and Ship Manager)

    • Correspondence (b/w RightShip and Terminal)

    • FBR Close Out Comments

    • FBR Q&A Comments

    • By(name)

    • By(email)

    • Overall comment

       

    4.4 Crew Welfare Assessments

    Data Submitters: DOC Companies

    Product Description

    The RightShip Crew Welfare Code of Conduct and Self-Assessment Tool enables ship owners and managers to assess their crew welfare practices against industry standards and monitor improvements. They ensure maritime operations are carried out with safety, dignity, and fairness.

    Data Classification

    Business Data

    Crew Welfare Submission Status

    Business Sensitive Data

    • Crew Protection

    • Crew Well-being

    • Diversity, Equity, and Inclusion

    • Seafarer grievance resolution

    • Code of conduct implementation

    • Fair terms of employment

    • Best practices and compliance

     

    4.5 GHG Ratings / Environmental Review

    Data Submitters: Ship Managers, Ship Owners

    Product Description

    RightShip’s GHG Rating compares a vessel’s designed efficiency against peer vessels using a speed-corrected methodology. It incorporates EEXI values alongside EVDI and EEDI, providing insights into emissions performance.

    Data Classification

    Business Data

    • GHG Rating

    • Effective date

    • Validity Period

    • GHG Rating Factors (Class notation, Tonnage, Dimensions, Capacity, Engine Performance, Speed, EVDI)

    • Energy Saving Equipment

    • EEXI

    • CII

       

    Business Sensitive Data

    None
    ​

    4.6 Terminal Questionnaires (TQs)

    Data Submitters: Ship Managers

    Product Description

    Terminal Questionnaires allow ports and terminals to communicate port requirements directly and instantaneously to pre-arriving vessels, optimizing scheduling and operational efficiency.

    Data Classification

    Business Data

    • Ship Details

    • Hatch information

    • Gangway information

    • Loading & deballasting performance

    • Mooring & tug information

    • Crew experience

    • Helicopter information

    • Outcome

    • TQ Validity Date

     

    Business Sensitive Data

    • Submission details (Personnel, organization, dates)

     

    4.7 Maritime Emissions Portal (MEP)

    Data Submitters: Port Authorities

    Product Description

    MEP is a sustainability data assessment tool that leverages AIS vessel movement data and RightShip’s unique vessel emissions insight data to identify problem areas and opportunities to reduce environmental impact. It is a product designed to support ports in reducing their emissions outputs through data-driven insights.

    Data Classification

    Business Data

    • Vessel Call Data

    • Gis / Shapefiles of part and names of Point of Interest

    • Port Maps

    • Port Logo and Description of Port

       

    Business Sensitive Data

    • Point of Interest Emissions details

    • Customer Port Logic

    4.8 Port State Control (PSC) Inspections

    Data Submitters: Ship Managers

    A port state control inspection is an official examination conducted by a country's maritime authority on foreign-flagged vessels visiting its ports. The inspection verifies that the ship complies with international safety, security, environmental, and working condition standards. PSC inspections can be submitted by RightShip’s customers and get displayed on the RightShip platform post due diligence performed by our operations team.

    Data Classification

    Business Data

    • PSC Authority

    • Location

    • Inspection Date

    • Deficiency details

    • Detention (Y/N)

    • Detention (Number of days)

    • Status Timeline

    • Close out date

    • Close out reason

    • Deficiency severity classification

       

    Business Sensitive Data

    • Close Out Documents (including RCA, Corrective and Preventative Measures together with any supporting verification evidence)

    • Private notes

     

    4.9 Vessel Incidents

    Data Submitters: Ship Managers

    A maritime incident for a vessel generally refers to any unplanned event or occurrence that disrupts normal maritime operations, potentially leading to damage, injury, or environmental harm. It may include, but is not limited to:

    • Accidents or Collisions

    • Groundings

    • Onboard Emergencies

    • Pollution Events

    • Operational Malfunctions

       

    Data Classification

    Business Data

    • Incident Location

    • Incident Date

    • Incident Status Timeline

    • Vessel Propulsion Type

    • Incident Type

    • Fatality/Missing/Serious Injury numbers

    • Cargo Status

    • Voyage Details

    • Operational Context description

    • Incident Classification

    • Affect Safety Score (Y/N)

       

    Business Sensitive Data

    • Close Out Documents (including RCA, Corrective and Preventative Measures together with any supporting verification evidence)

     

  5. Disclaimer & Right to Modify

    The CIAR is a living document and may be updated from time to time to reflect new products, regulatory changes, or operational improvements. While we strive to ensure accuracy and completeness, there may be omissions or adjustments as our processes evolve. RightShip reserves the right to modify this document at its discretion and will engage customers where necessary before making significant changes.

    For any inquiries regarding the CIAR, customers are encouraged to contact ciar@rightship.com.