Back
Sales CS job icon

Customer Service Coordinator, EMEA

London

Job details

As world recognised maritime safety and environmental experts, RightShip has an exciting vision to expand its market share and influence in safety, environmental and social outcomes in the maritime industry.  
RightShip is looking for an enthusiastic and proactive Customer Service Coordinator with a “can-do” attitude to join our Europe, Middle East and Africa (EMEA) team.  The incumbent will be responsible for handling customer service support to ensure a delightful customer experience and is a vital member who will support the EMEA team in achieving the sales targets.
This role reports to the Head of EMEA.
 

Major Responsibilities

At all times display and uphold RightShip values: Our People, Care; Innovation; Integrity; Our Name.

BUSINESS SUPPORT

  • Be an active member of the EMEA Sales and Customer Team and the Global Commercial Team.
  • Support the day to day functional requirements of the Business Development Managers and the Key Account Managers.
  • Develop and maintain a strong working relationship with the Global Salesforce Team  including fulfilling any business requirements as directed.
  • Provide administrative and customer support to the EMEA team for new and existing customers as business demands require.
  • Proactively support the Business Development team in lead management to achieve sales targets.
  • Work collaboratively with Customer Service Coordinators in other regions to establish synergies, best practices and optimisation where possible.
  • Provide logistics support for sales events, training and webinars where required and participate in external meetings, events, or other activities as required.

CUSTOMER AND SALES SUPPORT

  • Support Sales team(s) with contract management, opportunities and renewals, reports, dashboards, pipeline management and general Salesforce administrative tasks to support business requirements.
  • Build strong rapport with customers. Provide good after sales support service to ensure good customer experience and resolve complaints if any.
  • Provide customer contact support for the EMEA Team, servicing customer calls where required and attending to any customer enquiries in a prompt and professional manner.
  • Generate quotations and contractual documents including service agreements, and service amendments and verify and check documents and data for completeness, accuracy and consistency. 
  • Coordinate with customers and Finance on billing, accounts receiveable and debt management issues as directed.
  • Support Key Account Managers in the management of low profile contract renewals and assist in the management of the regional contract renewal pipeline.
  • Manage user access for the RightShip Platform including setting up new users and trial accounts as required.

DATA MANAGEMENT

  • Maintain clean and complete EMEA Salesforce (CRM) data ensuring information completeness, naming conventions, sense checking and cleaning leads information 
  • Identify ways to optimise and improve business workflows and assist in the development of standard operating procedures and best practices on use of Salesforce
  • Understand business requirements, translate into workable solutions for implementation

OTHER

  • Analyse, escalate and report risks as required
  • Any other task reasonably required by the business from time to time

 Desired Skills and Experience

  • Suitable and relevant experience in Sales Support or Customer Service, functional experience of Salesforce CRM advantageous.
  • Customer-oriented, self-initiated and meticulous
  • Excellent communication and interpersonal skills
  • Able to work independently and in a team
  • Adaptable and able to multi-task in a fast paced team
  • Excellent attention to detail
  • Proficient in MS Office
  • Analytical and has good systems, process and data troubleshooting skills 

RightShip is an Equal Opportunity Employer and values diversity, enables access and promotes inclusion in our workplace. You must have the right to live and work in the UK to apply for this job.

About RightShip

RightShip is the world’s biggest third party maritime due diligence organisation, providing expertise in global safety, sustainability and social responsibility best practices. 

We bring together years of industry expertise with the output from analytics and large data sets to provide our safety and environmental scoring systems, recommendations and consultancy services. 

Using leading data and technology, we aim to set new benchmarks in environmental protection. We support global initiatives and action influencing practical and impactful change, enabling “win-win” for business and the environment. 

Values and benefits

We offer a place where you know you are contributing to an organisation who are constantly working to ensure ships are safe as possible so that crew and cargo are protected. We are passionate about maritime efficiency, safety and sustainability practices. 

We offer generous rewards. Our base salary is competitive, we support employee wellbeing and provide our employees with a Healthy Living Allowance and our annual incentive scheme is awesome. We have some great talent who are happy to share their experience and skills to help you on your way and we are committed to professional development to make sure your career keeps growing while you’re working with us.

Join us

Apply today to start your career at RightShip

Apply now